co·op·er·a·tion: “the process of working together to the same end”
“Clement responded to my solicitation for flooring contractors. I had picked and ordered my own floating luxury vinyl wood look planks and pre-stained wood stair treads/risers/landing with the assistance of an interior designer and needed an installer. With a 4-5 person crew they were able to demo carpet/tile (under 900 sq ft), level the floor, install, and finish with caulk or quarter round as appropriate in about 15 hours (less than 2 full days). One or two focused on the stairs while the others worked on the floor.
While I normally prefer using companies with more positive reviews (only one other here right now), I did see enough elsewhere online, and I liked his professionalism and responsiveness. We scheduled this about three weeks in advance and they picked up LVT for me from ProSource on the morning of the first day. Everything about the process was transparent and Clement answered a few questions I had along the way.
I did seriously entertain two other installers for this job, both of whom were very highly rated online, one of which was also on thumbtack. The first, Cover Floors, who I exchanged a lot of email with, flaked out and stopped responding for reasons not clear, maybe because he preferred selling his own product. The other, very highly regarded on yelp, left me less than impressed due to ambiguity about small but important details like leveling and squeaks in the subfloor and gaps in the stairs. Clement addressed all those concerns and re-installed the toilet for a small fee (saving me time and trouble of doing it myself or hiring a plumber).
The crew showed up on time each day and did their best to address a lot of fine details to give a complete look and were responsive to any questions or concerns raised. Of course, there is more painting to be done now, which is out of their scope. So if you want a total turnkey solution, you might want a full scope remodeling company who does multiple trades, but if you need or prefer a flooring specialist, I wouldn’t hesitate to recommend or use them again if I bought a new house.
Thank goodness I didn’t attempt to DIY this job, because while installing LVT itself is not particularly difficult, the demo and proper prep and all the other details would have been very time consuming and probably 2x or more the total time due to inexperience. Getting the stair surfaces prepped and cut for wood (converting from carpet and hence rough wood underneath) took a lot of time and effort.
One more thing I appreciated is the final walkthrough, even though we didn’t have much to address. But it was clear he was interested in carefully reviewing all the work. I just spent a lot on exterior house painting and that PM didn’t seem particularly interested in a thorough review.
I had a lot of concerns about the floating vinyl, not ever having walked on such a floor before. They used 12 bags of leveling compound and the result is that nowhere does it seem like the floor bounces when walking on it, which I was expecting after reading vinyl reviews online. With an attached soft underlayment and rigid core, mine is quiet to walk on and offers noticeable “give” that is very different from walking on tile. I expect it was installed with sufficient expansion gaps everywhere–I’m sure I’ll know by September. Even a high quality vinyl plank is not too expensive these days, so I recommend not being cheap to save a few bucks just to regret it later. Hopefully it will be durable, but that would be my problem and not Horizen’s.
I hope to add some detailed photos to the review later after painting is complete to show the quality of the work.” – William S.
“After getting a horrible job from a previous guy on our flooring my husband and I were desperate, tired and faithless on finding a good contractor that wouldn’t scam us. After careful consideration we decided to get an estimate from Clement and his company. Needless to say Clement responded back to us right away and his professionalism was undeniable from the first contact. We were seriously expecting an outrageous quote to get our flooring fixed…I mean we didn’t even expect to get it fixed but redone more so. Clement is honest and trustworthy, no run arounds gave us the best quote we could have ever gotten. Within a matter of days his crew got our flooring redone and we couldn’t have been more thrilled and happy with the result. I mean it finally looked the way it was originally intended to look and not only did they finish right on time but throughout the process they made sure to clean after themselves and inform us of the progress. We highly recommend Clement and his company and give him an overall 5 stars in every aspect! Thank you Clement for our beautiful floors! Nataly and Phil” – Phil D.
“I would like to highly recommend Clement if you need new flooring. He is so patient and knowledgeable. He will explain everything you ask. The workers he brought were so organized, courteous, and good at their job. Good price with good quality of materials and work!!” – Kay O.
“Was very happy to find Clement and Horizen Flooring for a flooring project on rent house I was updating. They took care of the job asap. I had been held up by another contractor and had to start looking for someone to put the flooring in quick. Clement quickly came with a great bid and took care of the project. The flooring looks great. So great that it has inspired me to do another flooring project in my main house. Very happy I found Horizen Flooring and the professional work they do and for a fair price. A Flooring company is the way to go vs just a contractor who says they can do something.” – Travis W.
“I was very pleased with the engineer wood flooring installation and love the way it looks in my new house. The sales process was completely smooth, no pressure, and very informative, thanks to Clement. I stated my goal and he understood my vision by providing me with many options to choose from. He was very friendly and easy to work with. It has been a pleasure doing business with clement and I will not hesitate to call again should the need arise.” – Ken T.
“Clement is very knowledgeable and helpful when it comes to purchasing new floors. He is willing to go the extra mile to help reach the customers goals and make it a good experience. I would recommend Horizen Flooring to anyone.” – Avery G.
“Clements stopby our office and had multiple flooring and color samples. Was very informative on all the options and what would work best given the unleveled floor I had. Very glad I was able to work with someone that took the time to find the beautiful weathered gray wood that suited best for my wall color. Will recommend!” – Steven H.
“Clement provided outstanding customer service from my initial store visit, to his measurement session, and throughout the process. We ran into a hiccup when the flooring we ordered (which was back-ordered) was delayed nearly a month beyond what was expected. Clement aggressively searched for a solution to solve the problem and was successful in finding the product faster. The install was equally outstanding.” – Steve P.
” … Clement later came to my house to do the measurement. For an unforeseen reason, I was late to the appointment, he was very understanding and worked around my schedule. As I evaluated the floor samples/quotes/service from various installers, I contacted Clement for additional questions. He was always prompt and often answered my email / text outside his working hours. His answers are very informative and helpful. ” – Yuan B.
“At the other stores I didn’t receive good customer service , Clement was awesome though. He gave us the attention we needed and trained us on the product. Answered all of our questions and never made us feel like we were bothering him …” – Mrs. K
“We worked with Clement on the installation of new floors throughout our house. He is very polite, friendly, knowledgeable and never pushy (which I really appreciated) …” – Anna L.
“Very helpful in recommending colors blend. Will go level floor. Great job, very polite.” – Stacy R.
“… Clement was very helpful in giving us answers to all the questions we had on hardwood.” – Suraj
“Crew did an excellent job and spent time to ensure details were addressed. They transformed the look of the house.” – Bill S.
“… Clement was very knowledgeable and very nice. We will definitely use them, again. Thank you for your great services!” – Jinie
“Clement has a great personality and is really knowledgeable about the different flooring options. Would definitely recommend him to others!” – Justin C.
“Thank you for the good work Clement” – Sunitha M.
“All good excellent service and craftsmanship.” – Jay D.
“On-time and well executed” – Kendall C.
“Very skilful crew. Very clean. Completely satisfied” – JD L.
“We are completely satisfied with the time taken and quality of service.” – Venkata N.
“They did a great job.” – Donna O.
“Clement checked in with us throughout the process to make sure we are satisfied. I highly recommend his services for a stress free experience …” – Anna L.
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Wishing you the best of luck in your search for your new flooring.
Horizen Flooring Group